Policies

Traveling Therapeutic Massage has certain policies and standards that is operates from, by scheduling an appointment with Traveling Therapeutic Massage you are agreeing to the following policies:

Privacy Policy - information regarding how we collect your personal information, how we store it and how we use it

Payment
Full payment is expected at the time of service. Types of acceptable payments are cash, credit card, Paypal, or Zelle. We do not submit billings to any insurance company. If you would like a receipt for insurance or taxes purposes please let the therapist know when you are paying and an invoice can be emailed to you.

Same day appointments require payment by credit card before the therapist will be sent.

Scheduling/Appointment Time
A credit card is required to schedule any appointment, however the appointment can be paid for with cash at the time of the massage.

The scheduled appointment time is the time the therapist will arrive at your home. If you would like them to arrive earlier so that you can get started at a particular time, please state so when scheduling the appointment. It will take about 10-15 minutes to set-up and to be ready to give the massage.

Upon arrival of the therapist, if you do not answer the door, or your phone, the therapist will wait up to 15 minutes (which will be taken away from the massage if you show up), then they will leave, and the appointment will be considered a no show.

Time Length of Massage
If the start of the appointment to delayed on the part of the client, that time will be deducted from the total massage time with no discount.

Once the massage has been started, if the appointment is stopped or cancelled due to needs or actions of the client, the client is responsible for paying the fee of the entire scheduled time.

Once the massage is started, that is the beginning of the amount of time booked, if the client needs to pause the massage for any reason, that time is taken away from the massage and the client is still charged for the time. For example, a one hour massage is booked for 1:00. After setting up and getting ready the massage starts at 1:15, at 1:30 the client receives a phone call, needs to use the restroom, has to let someone in, etc., and has to pause the massage for any length of time, the massage will still end at 2:15 unless the client is willing to pay for additional time and time allows.

If the appointment is delayed due to the therapist, if time allows they will give the full time of the massage. If time does not allow, the client will receive a discount in accordance with the amount of time the appointment was delayed.

We use gps (generally Google Maps) to find your location, if you know gps will send us to the wrong location and we are not informed before arriving, the amount of time it takes us to locate the correct location will be deducted from your appointment time. If the therapist has time to add additional time to your appointment, they can do so for an additional fee.

Cancellation/Rescheduling
Our time is valuable and we booked out that time specifically for you, and we may have turned someone else away, so please be courteous and respect our time. If you need to cancel your appointment you are required to give us sufficient notice of more than 24-72 hours (more time for larger groups of massages).

For appointments for 1 -2 people and/or 39 miles or less, 24 hour cancellation/rescheduling notice is required; for groups of 3 or more people and/or a travel distance of 40 miles or more a 3 day cancellation/rescheduling notice is required (see below for fees).

Any appointment that is made with Traveling Therapeutic Massage is considered a scheduled appointment.

Appointment fee is for the scheduled time (time reserved specifically for you) and please understand that if you do not give sufficient notice, that time can not be given to someone else that may have wanted it and we will need to charge you the fees listed below. We understand that emergencies may come last minute but please be respectful of our time and give us as much noticed as possible:

Cancellation fees for 1-2 people, and/or with a travel distance of 39 miles or less:
If notice is given less than 24 hours, but more than 4 hours, in advance of the appointment time a fee of $25 will be charged.

If notice is given less than 4 hours, but more than 1 hour, in advance of appointment time a fee for 50% of the scheduled time will be charged.

If notice is given less than a 1 hour in advance of the appointment time, or if you are a no call/no show (meaning you do not answer the door or your phone) a fee of 100% of the scheduled time will be charged.

Cancellation fee for 3 or more people and/or with a travel distance of 40 miles or more:
If notice is given less than 3 days (72 hours), but more than 2 days (48 hours), in advance of the appointment time a fee of $100 will be charged.

If notice is given less than 2 days (48 hours), but more than 1 day (24 hours), in advance of the appointment time a fee of 50% of the scheduled time, or $150 (whichever is greater), will be charged.

If notice is given less than 1 day (24 hours) in advance of the appointment time a fee of 100% of the scheduled time will be charged.

If client cancels the appointment once the appointment has started, whether it is by client's request or is caused by the actions of the client, the client will be charged for the entire scheduled time.

Client Conduct
It is the client's responsibility to inform the therapist informed of all medical conditions and any new conditions that may occur throughout the time they are working with a therapist. And a doctor’s note may be required under certain circumstances.

It is the client's responsibility to let the therapist know if (1) there are any areas they do not want worked on, (2) the pressure is too light or too deep (anything that causes a pain level of 7 or more), or (3) if they are uncomfortable for any reason or if there is anything that may prevent them from being able to relax and enjoy the massage; such as but not limited to, temperature, scent of products used, product used (oil, lotion or cream, etc.), techniques used by the therapist, position and/or height of face cradle, music played, volume of music, etc.. When possible, the therapist will do their best to make adjustments to accommodate you.

Professional boundaries are expected at all times. Private areas will not be massage for any reason (requests for such service will be considered solicitation, regardless of your reasoning for such service). Request for such will result with a termination/cancellation of the appointment.

Any inappropriate conduct, suggestive remarks, or advances will result if immediate termination/cancellation of the appointment and such actions will be viewed as solicitation, which will be reported to the proper authorities. Payment for the entire scheduled time will be expected, see cancellation fee above.

Travel Fee
Each therapist will travel up to 30 miles away from their location, any additional distance will incur a fee of $1 per mile. The travel fee is per therapist. If one therapist does more than one massage, there is no additional travel fee. If multiple therapist provide one or more massages, there is one charge for each therapist.

Classification of Massage Appointments
Regularly scheduled appointment - any appointment that is scheduled for at the same time, on the same day, on a reoccurring routine (weekly, bi-weekly, monthly, etc). We generally do not send a reminder for these appointments. However, we are looking into options for those that do like to receive a reminder.

Short notice and/or Same day appointment - any appointment scheduled less than 72 hours in advance. This includes same day appointments. These are a benefit that we offer and therefore cannot give a discount on them.

Advanced Scheduled appointment - any appointment that is scheduled more than 72 hours in advance.

Massage Therapist
Each massage therapist that provides you with a massage that is sent from contact with us has been checked to verify they have an active license to provide massage therapy in the state of Arizona. This means that each therapist had attended an accredited school, and meets the requirements from the state of Arizona to obtain and maintain a massage therapy license. Each massage therapist that is sent to any massage scheduled through contact with Traveling Therapeutic Massage has a contractual agreement with Traveling Therapeutic Massage to provide our clients with massage therapy. Any massage they do for any of our clients is done is considered a massage through this business. If you have any questions or concerns, please contact us.

Rules and Restrictions for All Specials and Discounts:
All specials and discounts are only available for appointments scheduled 72+ hours in advance only. Appointments scheduled with less than 72 hours notice and/or for the same day are not eligible for any discount.

You must mention the discount you would like to use when scheduling the appointment, not after the therapist arrives or at the end of the appointment. We do not automatically give discounts, if you want the discount, you must mention it or ask for it.

Specials and discounts cannot be combined with any other discount or special.

Specials and discounts are is only available during regular business hours. After-hour appointments are not eligible for for discounts.